Rene has an extensive background as a Director of Contact Center Operations in the USA, Asia, and LATAM Central and South America. He is a versatile, revenue-focused business driver with strong operational, and problem-solving skills. He has a proven track record of implementing critical programs and managing projects from conception to execution, significantly enhancing organizational impact. His collaborative approach involves working closely with key decision-makers and cross-functional teams to resolve issues and administer solutions. Rene has managed teams of various sizes, overseeing all aspects of the operations including sales, customer success, technical support, and human resources. He successfully expanded into new territories, managing operations in multiple languages and cultures in 23 countries.